LOS ANGELES, CA — Oak View Group Facilities recently announced that four of the company’s managed venues — The Kovalchick Complex, Watsco Center, Two Rivers Convention Center and the Avalon Theatre — exceeded expectations by achieving recording-breaking years, revamping and streamlining venue operations, and carrying out several venue improvements.
“When we started the company, our main objective was to focus on our clients’ goals and objectives,” said OVG Facilities’ SVP Tom Paquette. “We take that philosophy and pair it with our experience, and it’s yielding great results. Placing the right people in the correct roles, providing them with the resources and tools to be successful, and having a transparent relationship with our clients is proving successful.”
OVG Facilities took over management of the Watsco Center on the campus of the University of Miami in March of 2016. Within the first fiscal year of OVG Facilities management, the venue improved revenue by 80 percent. Also, the OVG team lowered expenses allowing the venue to turn a profit for the first time in its 15-year history. Additionally, the OVG Facilities team launched a new user-friendly website, renovated the concourse and concession stands, and installed new sound and lighting systems.
The Kovalchick Complex, located on the campus of Indiana University of Pennsylvania, delivered the highest net operating income in the facility’s history, an increase of 251 percent since OVG Facilities took over management in 2016. The OVG team also delivered the highest conference center operating income in facility history, increased food & beverage gross operating revenue, hosted WWE for the first time in the venue’s history, converted a previously underutilized auditorium and created a Live Theater series.
In January of 2017, OVG Facilities took over management of the Two Rivers Convention Center and Avalon Theatre in Grand Junction, CO. In the first year of operation, the venues increased profitability, decreased expenses and improved the guest experience. The team implemented several venue improvements, streamlined operations and introduced new and successful events to Grand Junction. These initiatives resulted in a decrease in the City’s subsidy by nearly $200,000, making this the best year ever for the Two Rivers Convention Center and Avalon Theatre. Additionally, a total overhaul of the food and beverage operations was completed at each facility, a ticketing platform implemented, and OVG Facilities’ PEAK Customer Service Program was rolled out for staff and guests.