(San Juan, Puerto Rico – July 17, 2024) – Marriott International is
pleased to announce Sam Basu as new Area General Manager of Puerto Rico,
and concurrently to General Manager of the iconic The Ritz-Carlton, San
Juan. With over two decades of extensive experience in luxury
hospitality spanning across the United States, Central America and
Puerto Rico, Basu will oversee the breadth of Marriott’s portfolio on
the island, liaise with franchise partners, foster relationships with
local officials and lead the highly anticipated re-opening of The
Ritz-Carlton, San Juan.
As the General Manager of The Ritz-Carlton, San Juan, Basu brings a
wealth of knowledge and international tenure to lead the talented Ladies
and Gentlemen that will reintroduce the iconic resort to the island in
2025.
“Sam has a proven track record of leadership, growing revenue and
profits, achieving industry-leading satisfaction scores, owner relations
and fostering best-in-class employee engagement,” said Hugo Desenzani,
Managing Director, Luxury Hotels at Marriott International, Caribbean &
Latin America. “We’re confident his leadership in these areas are a
tremendous asset for this important market and hotel, ensuring we
continue to excel and grow in the competitive luxury market.”
No stranger to Puerto Rico, Basu held managerial positions at The
Ritz-Carlton, San Juan for 10 years, including role of executive
assistant manager of rooms and F&B. He also worked in leadership
positions at Sheraton Puerto Rico Resort & Casino and The St. Regis
Bahia Beach Resort, both on the island. Most recently he served as the
opening General Manager of the JW Marriott Orlando Bonnet Creek Resort
and Spa, in Florida where he led his team to achieve the 2022 Luxury
Hotel of the Year, Eastern Region, US.
Delivering the Gold Standard in service in coveted destinations around
the world, The Ritz-Carlton Hotel Company, LLC part of Marriott
Bonvoy’s portfolio of over 30 extraordinary hotel brands, currently
operates more than 110 hotels in 35 countries and territories. Committed
to thoughtful innovation, The Ritz-Carlton encompasses two
groundbreaking brand extensions, Ritz-Carlton Reserve and The
Ritz-Carlton Yacht Collection.
“I am delighted to return to The Ritz-Carlton brand and the beautiful
island of Puerto Rico where I have fond memories,” says Basu. “The
Ritz-Carlton, San Juan is a much-awaited addition to the market and my
commitment is to deliver the brand’s exceptional service in a
destination that truly distinguishes itself.”
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About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, LLC currently operates more than 110
hotels in 35 countries and territories. For more information or
reservations, visit the company web site at www.ritzcarlton.com [1], for
the latest company updates, visit news.marriott.com [2] and to join the
live conversation, use #RCMemories and follow along on Facebook [3],
Twitter [4], and Instagram [5]. The Ritz-Carlton Hotel Company, L.L.C.
is a wholly owned subsidiary of Marriott International, Inc.
(NASDAQ:MAR). The Ritz-Carlton is proud to participate in Marriott
Bonvoy®, the global travel program from Marriott International. The
program offers members an extraordinary portfolio of global brands,
exclusive experiences on Marriott Bonvoy Moments [6] and unparalleled
benefits including complimentary nights and Elite status recognition. To
enroll for free or for more information about the program, visit
marriottbonvoy.com [7].
About Marriott Bonvoy®
Marriott Bonvoy’s extraordinary portfolio offers renowned hospitality
in the most memorable destinations in the world, with more than 30
brands that are tailored to every type of journey. From The Ritz-Carlton
and St. Regis to W Hotels and more, Marriott Bonvoy has more luxury
offerings than any other travel program. Members can earn points for
stays at hotels and resorts, including all-inclusive resorts
and premium home rentals, and through everyday purchases with
co-branded credit cards. Members can redeem their points for experiences
including future stays, Marriott Bonvoy Moments™, or through partners
for luxurious products from Marriott Bonvoy Boutiques®. To enroll for
free or for more information about Marriott Bonvoy,
visit marriottbonvoy.com [8].
