The latest enhancement in the AAA Four Diamond Resort’s ongoing
reimagination, Caribe Royale Orlando Digital Guest Experience provides
elevated services offer exclusive in-app perks
ORLANDO, FL (February 22, 2023) – Caribe Royale Orlando Resort [1],
the only AAA Four Diamond all-suite meetings resort in Orlando, today
announces the debut of Caribe Royale Orlando Digital Guest Experience,
its first-ever mobile app.
The app, which soft-launched in January, connects Caribe Royale
Orlando’s guests to a wealth of property information and services, all
conveniently centralized on their mobile devices. Through the app,
guests can begin the check-in process prior to their arrival,
communicate directly with the Front Desk via chat within the app, and
access the shuttle schedule for visits to the Walt Disney World® Theme
Parks and Disney Springs®. Guests are also able to view menus from the
hotel’s restaurants and seamlessly book reservations for The Venetian
Chop House [6] through a direct link.
“We designed the Caribe Royale Orlando Digital Guest Experience app to
further inspire guests to embody our motto of ‘Live Royale,’” says
Amaury Piedra, Managing Director of Caribe Royale Orlando Resort.
“Each in-app feature, from access to Walt Disney World tickets and
shuttle schedules to our Quick Connect with Staff Chat option provides
our guests with the power to customize their stay in real-time, whether
they’re on property, or off-site enjoying the nearby theme parks.”
Additional in-app features include MyStay, which allows guests to
request housekeeping and in-room amenities, set up “Do Not Disturb”
hours, request valet services, and more. The Things to Do feature
provides travelers with a list of Disney shopping, attractions, and
entertainment, and Chat is an in-app chat function that puts guests
directly in touch with front office staff. The app also benefits
meeting attendees, allowing them greater simplicity in organizing their
stay so they can focus more fully on business.
The Caribe Royale Orlando Digital Guest Experience app is the most
recent addition the resort has made to its robust list of on-site
amenities and enhanced offerings. In 2021, Caribe Royale Orlando
completed an extensive $140 million property renovation, inclusive of
its 1,337 guestroom suites (120 of which are two-bedroom villas), public
areas, dining outlets, and a significant expansion to meetings and event
spaces.
“The launch of our proprietary app was a natural next step in our
reimagination,” Piedra continues. “We’re looking forward to
communicating with our loyal guests through this platform and eventually
launching even more perks for our mobile app users, including exclusive
offers and a loyalty program.”
The Caribe Royale Orlando Digital Guest Experience app was developed in
partnership with Runtriz [7], the leading provider of contactless mobile
guest engagement solutions for the hospitality industry. Runtriz is part
of Radius Networks, which powers the Flybuy Platform.
“Communication, efficiency, and convenience all impact where guests
decide to stay,” says Alonso Vargas, SVP of Product at Radius
Networks. “Caribe Royale Orlando is now able to offer a cutting-edge
mobile solution that provides a high level of service, all powered by
their guests’ personal devices.”
The Caribe Royale Orlando Digital Guest Experience app is available to
download on iOS and Android platforms via the Apple App Store [2] and
Google Play Store [8]. For guests staying at Caribe Royale Orlando’s
neighboring property, Buena Vista Suites®, a similar app called Buena
Vista Suites® Digital Guest Experience is also available for download.
To learn more about Caribe Royale Orlando’s offerings, amenities, and
reimagination, visit cariberoyale.com [1].
About Caribe Royale Orlando Resort
Located just minutes from the Walt Disney World® Resort in the
nation’s number one convention and tourist destination, Caribe Royale
Orlando is the only AAA Four Diamond all-suite meetings resort in
Orlando. A TripAdvisor 2021 Travelers’ Choice Award winner – among
just 10 percent of hotels worldwide to receive the distinction – the
upscale Caribe Royale is emerging from a $140 million renovation that
includes fully remodeling all of its one-bedroom suites, an all-new
50,000-square-foot grand ballroom (bringing the total meeting space to
220,000 square feet), and an inviting new lobby. Being privately-owned,
Caribe Royale offers meeting planners faster approval cycles and more
flexibility to create stand-out events. To learn more or to book a
visit, event, or meeting, visit www.cariberoyale.com. Follow the
all-suite convention hotel on Facebook [9], Instagram [10], and Twitter [11]
(@cariberoyale), LinkedIn [12] and Pinterest [13].
#cariberoyaleorlando
