DETROIT, MI — In April, Claude Molinari, General Manager of SMG/Cobo Center, announced the Cobo Center operations team have taken janitorial services in-house. The new department was created just prior to the North American International Auto Show (NAIAS) and is headed by Cedric Turnbore, Cobo Center director of operations.
“We take our mission to make each event in Cobo Center the most important event of the year very seriously,” said Turnbore. “We are vigilant in understanding our customer needs, and developing our operations accordingly.” According to Turnbore, “With housekeeping reports now on the agenda of all of our internal meetings, response time has been dramatically reduced and most of the work is proactive. Daily supervised maintenance takes the place of trouble calls and work orders.”
SMG directors from across the country, who are well acquainted with convention center housekeeping operations, came to Cobo Center to assist during NAIAS. Working closely with the Cobo crew in the new housekeeping department, the SMG directors advised and mentored daily.
“Our biggest show of the year proved to be the best launch period for new department,” said Molinari. “The SMG executives were integral to the process of reviewing daily progress, solving problems immediately and improving processes.”